Last Updated: February 27, 2026

At Wikkii Special, customer satisfaction is extremely important to us. We understand that sometimes a product may not meet expectations, and in such cases, we aim to provide a clear, fair, and transparent return and refund process. This Refund & Return Policy explains your rights, responsibilities, and the procedures to follow if you wish to request a return, exchange, or refund.

If you have any questions regarding this policy, please contact us at:
📧 newwikispecial@gmail.com

RETURNS

We accept returns under specific conditions to ensure fairness and product safety for all customers. To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must also be in its original packaging with all labels, seals, and protective materials intact.

You must request a return within 7 days of receiving your order. Requests made after this period may not be eligible for return approval. Certain items, such as personal care, skincare, or hygiene-related products, cannot be returned if opened or used due to health and safety reasons.

To initiate a return, you must contact us at newwikispecial@gmail.com with your order number, clear pictures of the product, and a detailed explanation of the issue. Returns sent without prior approval may not be accepted.

DAMAGES AND ISSUES

We kindly request that you inspect your order immediately upon receiving it. If the item is defective, damaged during shipping, incorrect, or missing, please contact us within 48 hours of delivery.

When reporting damaged or incorrect items, you must provide:

• Clear images of the product

• Images of the packaging

• Your order number

This allows us to properly evaluate the issue and take appropriate action. If the claim is approved, we may offer a replacement, store credit, or refund depending on the situation.

Failure to report damage within the specified time may result in denial of the claim.

NON-RETURNABLE ITEMS

Certain types of products cannot be returned for safety and hygiene reasons. These may include:

• Opened skincare or cosmetic products

• Used personal care items

• Items purchased during clearance or promotional sales (if stated as final sale)

• Gift cards or digital products

We reserve the right to refuse returns that do not meet our return conditions or appear to have been used, tampered with, or altered.

EXCHANGES

We only replace items if they are defective, damaged, or if the wrong product was delivered. If you need an exchange for the same item, contact us at newwikispecial@gmail.com with proof of the issue.

Exchange approvals are subject to stock availability. If the item is unavailable, we may offer store credit or a refund instead.

REFUNDS

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 7–10 business days, depending on your payment provider.

Please note:

• Shipping charges are non-refundable unless the return is due to our error.

• If you paid via Cash on Delivery (COD), refunds may be processed via bank transfer or another mutually agreed method.

• Processing times may vary depending on your bank or payment provider.

If more than 14 business days have passed since approval and you have not received your refund, please contact us.

RETURN SHIPPING

Customers are responsible for return shipping costs unless the return is due to a mistake on our part (such as receiving the wrong or defective product). Shipping fees are non-refundable.

We recommend using a trackable shipping service, as we are not responsible for returns lost in transit. The item remains your responsibility until it reaches us.

CANCELLATIONS

Orders may only be canceled before they are processed or shipped. Once an order has been dispatched, it cannot be canceled and must follow the return procedure after delivery.

To request cancellation, contact us immediately at newwikispecial@gmail.com with your order details.

LATE OR MISSING REFUNDS

If you have not received your refund after the stated processing time:

First, check your bank account again.
Then contact your credit card company or payment provider, as processing delays may occur.
If you have done all of this and still have not received your refund, please contact us at newwikispecial@gmail.com.

POLICY CHANGES

We reserve the right to modify this Refund & Return Policy at any time to reflect changes in business operations or legal requirements. Any updates will be posted on this page with a revised “Last Updated” date.

Your continued use of our website and services indicates acceptance of any changes made.