Last Updated: February 27, 2026

At Wikkii Special, we are committed to delivering your orders safely, efficiently, and within a reasonable timeframe. This Shipping Policy outlines how we process, handle, and deliver orders placed through our website. By placing an order with us, you agree to the terms described below.

If you have any shipping-related questions, please contact us at:
📧 newwikispecial@gmail.com

ORDER PROCESSING TIME

All orders placed through our website are subject to processing before shipment. Order processing typically takes 1–3 business days, excluding weekends and public holidays. During high-demand periods, promotional sales, or unexpected operational delays, processing times may extend slightly.

Once your order is processed and dispatched, you will receive a confirmation message or tracking details (if applicable). Please ensure that all shipping information provided at checkout is accurate and complete to avoid unnecessary delays.

We reserve the right to cancel or delay any order if fraudulent activity is suspected or if additional verification is required.

SHIPPING RATES AND DELIVERY ESTIMATES

Shipping charges for your order will be calculated and displayed at checkout, unless otherwise stated as free shipping under a promotional offer.

Estimated delivery times generally range between 3–7 business days, depending on your location and courier service availability. Delivery timelines are estimates only and may vary due to factors beyond our control, such as weather conditions, courier delays, public holidays, or remote area service limitations.

We work with trusted courier partners to ensure reliable service; however, once the package leaves our facility, delivery timelines are managed by the courier company.

DOMESTIC SHIPPING

We currently ship to locations within our service coverage areas. Delivery availability may vary depending on your region.

In certain remote or restricted areas, delivery times may be longer than usual. If we are unable to deliver to your provided address, we will contact you to arrange an alternative solution or cancel the order if necessary.

It is the customer’s responsibility to ensure that someone is available at the provided shipping address to receive the package.

CASH ON DELIVERY (IF APPLICABLE)

For customers selecting Cash on Delivery (COD), payment must be made in full at the time of delivery. Please ensure the exact or correct payment amount is available when the courier arrives.

Repeated refusal of COD orders may result in restrictions on future purchases from Wikkii Special.

ORDER TRACKING

If tracking is available for your shipment, tracking details will be shared once your order has been dispatched. Tracking updates are managed by the courier service and may take time to reflect in their system.

If you do not receive tracking information within the expected processing timeframe, please contact us at newwikispecial@gmail.com with your order number.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate shipping details at checkout. If incorrect or incomplete address information is provided, it may cause delivery delays or failed deliveries.

If a package is returned to us due to an incorrect address or failed delivery attempts, the customer may be responsible for additional re-shipping charges.

We are not responsible for orders delivered to incorrectly provided addresses.

LOST OR DELAYED SHIPMENTS

While we strive to ensure timely delivery, shipping delays may occasionally occur due to circumstances beyond our control, including courier operational delays, customs processing, natural events, or logistical disruptions.

If your package appears lost or significantly delayed, please contact us at newwikispecial@gmail.com. We will coordinate with the courier company to investigate the matter. However, we cannot guarantee compensation for courier-related delays once the shipment has been dispatched.

DAMAGED PACKAGES IN TRANSIT

If your package arrives visibly damaged, we recommend refusing delivery if possible or documenting the damage immediately upon receipt.

Please contact us within 48 hours of delivery with clear photos of:

• The outer packaging

• The damaged product

• Your order details

This allows us to assess the situation and determine the appropriate resolution, which may include replacement or refund based on our Refund Policy.

UNDELIVERED OR RETURNED PACKAGES

If a package is returned to us due to failed delivery attempts, refusal by the customer, or incorrect address information, we will contact you to arrange re-delivery. Additional shipping charges may apply.

If we do not receive a response within a reasonable timeframe, we reserve the right to cancel the order and issue a refund excluding shipping costs.

INTERNATIONAL SHIPPING (IF APPLICABLE)

If we offer international shipping, delivery times may vary depending on the destination country and customs procedures. Customers are responsible for any applicable customs duties, taxes, or import charges required by their country.

Customs processing may cause delays beyond our estimated delivery time, and we are not responsible for such delays.

SHIPPING POLICY UPDATES

We reserve the right to modify this Shipping Policy at any time to reflect operational, logistical, or legal changes. Updates will be posted on this page with a revised “Last Updated” date.

Your continued use of our website after changes have been posted indicates your acceptance of the updated Shipping Policy.